Desktop Support Engineer L1 JD

Code: JFN 101
Matrix Business Machines Pvt Ltd - Desktop Support Engineer L1 JD
• Company Type (Proprietor/Partnership/ Pvt. Ltd./LLP) :- pvt ltd
• Designation :- Desktop Support Engineer L1
• Location :- Baner, Pune
• Salary :- upto 22k (depends on skill set)
• Gender :- Both
• Fresher / Experience :- 1+ yrs
• Job timing :- 9:30 am- 6:30pm
• Notice Period- Immediate joiners
• Bond / Contract :- No

Bike is mandatory with Licence. WFH/WFO: WORK FROM OFFICE Interview Round : 1st we will screen the CV and then call the candidates for face to face interview, then a Desktop Support related test will be given to them and after completing the test, their interview will be conducted. Number of interview rounds are 2.

Job Description:
Roles & Responsibilities-
• Maintenance and troubleshooting of standard software packages.
• Microsoft OS, System Software, Installation and upgrades.
• Fault finding like MS-office / O 365 related issues resolution
• Problems related to the usage of the internet and emails.
• Maintaining Regular call Reports.
• Coordinate with Internal authorities/Department for IT solutions.
• Knowledge of Windows client and server OS troubleshooting
• L1 Support for network troubleshooting
• L1 Support for server standard roles
• Timely Suggestions to improve existing the IT infrastructure
• Maintain the asset list as per Customer Standard.
• Basic Troubleshooting of the internet lease line.
• Knowledge of server
• Firewall/Network security basic troubleshooting and configuration.
• L1 Support for standard Backup solution.
• Hands on experience resolving hardware board level issues
• Configuring BIOS settings ,BIOS upgrades
• Troubleshooting computer peripherals, like printers and scanners issues
• Setting up new computer systems
• Should be able to resolves issues related to Antivirus software

Skills Required:
• Minimum Bachelor’s Degree preferably in Computers
• Excellent multitasking skills
• Excellent verbal and written communication skills