ServiceNow
ServiceNow is a ticketing system for customer support requests that processes and catalogs them. You can construct queries for issues, updates, problems, and other services using systems like ServiceNow.
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- Weekends: 2 Batches
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About ServiceNow
ServiceNow has been rooted in ITSM since 2012. However, as cloud computing and technology evolved, it carved out a niche as a cross-departmental platform that functions as a corporate cloud solution built on top of all other apps. Its approach to creating business procedures that enhance data extraction makes it a one-of-a-kind provider in today's modern cloud environment.
All stakeholders, including employees and consumers, make changes to the same platform, which streamlines processes and delivers a single version of the truth. Allows your employee to perform more efficiently, which in turn improves service levels. It has the potential to save you up to 60% on ITSM costs.
ServiceNow's main characteristics
The following are some of the important characteristics of ServiceNow:
Customization is quick and straightforward with the help of our SevenMentor ServiceNow course training.
It offers greater customer service at a lower maintenance cost.
Real-time analysis and reporting are possible.
It protects the data of the organization by ensuring data integrity and confidentiality.
It enhances and improves operational tracking.
IT On-demand service management
It helps with instance-based implementation.
Low configuration is supported by ServiceNow in order to set up and run rapidly within an organization.
Who is the target audience for ServiceNow?
The people who use ServiceNow after learning it through our ServiceNow course in Chandigarh are listed below. They are as follows:
It can be used by employees to seek IT business services.
The IT support team uses it to track service requests and incidents.
Administrators — ServiceNow classes provided by SevenMentor makes managing user access, roles, and privileges easier for administrators.
Implementers — Use it to roll out process applications and platform capabilities that meet an organization's business needs.
Scripts can be used to add new functionality to standard setups by developers.
The following is a list of the items that ServiceNow provides.
They are as follows:
IT service automation application: This ServiceNow Course in Chandigarh solution provides visibility into end-to-end business services by detailing the connection with the relevant IT resources. It also aids in improving availability by monitoring service health and minimizing event loss time by rapidly detecting system disturbances.
Business Management Software: IT business management is a tool for planning and executing a variety of initiatives. It allows you to concentrate on the areas that require the most attention and reduces the time it takes to value anything.
Customer service management: The technology can be used to link customer service with other departments in order to identify and fix problems. It reduces costs while also enhancing client happiness. It gives you the ability to boost customer satisfaction, efficiency, and production.
HR management: Using the HR management service solution, you can help your employees be happier. It acts as a single point of contact for HR services that are both efficient and personalized. It also helps boost HR productivity, streamline employee transactions, and improve service delivery.
Security response engine for businesses:
This efficiency analytics solution integrates with a user's existing security software. It enables us to react promptly to catastrophes and security problems that may have an impact on your company. The tools can help you increase the speed and effectiveness of your security response.
Architecture of ServiceNow
The great majority of cloud service solutions today, such as AWS, Azure, Salesforce, Oracle, and others, are based on the age-old Multi-tenant architecture. A single instance of the Multi-tenant architecture serves several clients. This is most common with complex databases that require constant maintenance, which frequently results in resources being unavailable to clients. ServiceNow chose a multi-instance design for this reason.
Multi-instance architecture: A separate instance with its own resource stack is established for each employee. This allows us to cater to the individual demands of each user, allowing us to work on a customer-by-customer basis. Customer improvements, for example, can be implemented in accordance with both compliance regulations and the company's existing requirements.
ServiceNow's Business Model
ServiceNow's business model is built on Software as a Service (SaaS).
The primary advantage of being cloud-based is that it doesn't require any local resources and can simply scale across numerous networks. ServiceNow, unlike other platforms, was built from the ground up in the cloud, and it shows. Many cloud-based services aren't built to withstand the rigors of enterprise IT. They are generally used to support department-level, less important workloads and operate or process relatively low transaction volume. Our ServiceNow course training is unique in that it was created with the goal of reducing human labor and complexity. It can resist the rigors of the IT sector, as well as scalability and client demands.
Users can choose their preferred interface in ServiceNow, which also includes technologies for defining, automating, and managing well-structured services for businesses. The ServiceNow platform can be used for a variety of functions in the IT business, including:
Catalogs & Service Portals
Dashboards and Reports
Subscription and Notification Workflow Modeling Knowledge Base (KeDB) Single and Contextual Collaborations, and so on
ServiceNow Classes in Chandigarh has expanded far beyond its IT service management roots to become a strong player in the IT industry. The Now Platform can help organizations automate business processes and workflows in a more comprehensive way. The ServiceNow Platform's main benefit is its ability to assist decrease the work frictions and inefficiencies that frequently occur when activities and workflows span many business units.
Use of ServiceNow Best Practices
The popularity that ServiceNow has acquired and continues to gain as a result of its ability to solve IT challenges and management. ServiceNow was created to manage and display everything as a service, allowing public, private, and modern businesses to run more smoothly and quickly than ever before. It accomplishes this by placing a service-oriented lens on the activities, tasks, and processes that make up a typical workday. It is extremely efficient because it provides you with a stable platform, prebuilt tools, and architecture right out of the box. You can work on the rules, develop the forms, and finish the jobs fast from there, and you don't have to worry about the structures your rules are based on.
It is extremely efficient because it provides you with a stable platform, prebuilt tools, and architecture right out of the box. You can work on the rules, design the forms, and complete the jobs fast from there, and you don't have to bother about the database structures. It has a number of service management modules with a variety of capabilities and customization options, making tasks easier and saving time. The following are a few of the ones mentioned:
Incidents, requests, problems, change requests, tasks, and assistance are all part of ITSM.
Business portfolio management, performance analytics, needs, resource management, and application portfolio management are all examples of ITBM.
ITOM encompasses tasks such as discovery, service mapping, cloud management, event management, and project portfolio management, among others.
IT asset management, software management, SaaS license management, HR service management, and so on are all examples of IT asset management.
Through dashboards, widgets, and historical data, Portfolio Analysis and Reporting interfaces with application administration.
Surveys, assessments, and data certifications are examples of stakeholder feedback.
Roadmaps and execution, project demands, ideas, investment planning, and so on are all part of project portfolio management.
ServiceNow has been improved with an APM maturity model, which helps to smooth out the overall process.
It is incredibly efficient because it comes with a stable platform, prebuilt tools, and architecture. You can focus on the rules, build the forms, and finish the jobs quickly without having to worry about database structures. It has a number of service management modules with various capabilities and customization possibilities, which make chores easier and save time.
Here are a handful of the ones that were mentioned:
ITSM includes incidents, requests, problems, change requests, tasks, and support.
ITBM includes things like business portfolio management, performance analytics, needs, resource management, and application portfolio management.
Among the functions covered by ITOM are discovery, service mapping, cloud management, event management, and project portfolio management.
Online Classes
Students can now learn how to use ServiceNow from the convenience of their own homes. SevenMentor offers an Online ServiceNow training in Chandigarh. All of the best practices that we've built at the SevenMentor training center are incorporated into our Online ServiceNow Classes in Chandigarh. There's also recorded and live video conferencing, a large resource-sharing network, configurable training programmes, and knowledgeable presenters. Students can learn at their own pace while still receiving personalized attention in computer courses that combine pre-recorded training videos and planned webcasts. Many of our students have given us good marks for our number one Online ServiceNow course in Chandigarh. Participants will be guided through online mini-projects by our teachers, and their abilities and experiences will be evaluated. Participants will be guided through mini-projects online by our tutors, and their talents and experiences will be evaluated on a regular basis. We would not only be customized, but it would also offer you practical ServiceNow skills. Professionals examine each student's past as well as their periodic tests and projects to develop the best training strategy for them. As a result, SevenMentor will be able to provide tailored instruction, so if you want to acquire a critical set of skills and prepare for a job opportunity in the IT area, enroll in our Online ServiceNow Classes in Chandigarh.
Course Eligibility
Experienced Professionals who want to build career as ServiceNow Developer
Graduates or postgraduates who want to begin their career as ServiceNow Developer
Freshers who want to get an IT job with salary hike
Syllabus of ServiceNow
ServiceNow Introduction and Basics:
Introduction to ITSM tools and services
ITIL Foundation
ServiceNow Basics
ServiceNow Features
servicenow.com Architecture and Tools
Navigation and Users
Helpful portals
Releases
Basic Administration Modules:
Homepage Customization
Forms, Tables, and Fields
Addition of Users and Groups to the ServiceNow Portal
Applications and Modules of ServiceNow
Creation of Tickets, Requests and Mails
Distribution of Roles, Tickets and ROI
Generating Functions and Performance Metrics
Configure Alerts and Notifications
Security Implementations
ServiceNow Request Management
Database Configuration
Advanced Administration Modules:
Scheduling Tasks, Automation of Services
Import and Export of Data
UI Features, Policies and Customization, Data Policies, Business Rules
Data Storage, Integration with Cloud Services and API management.
Dictionary Entries, Data Override Policies, Controls and Calculations
Service Catalog Coordination
User Criteria, Cart Controls, and Variables Creation of Record Producer
New Workflow implementation using Record Producer Control System Access and Data Security
Configuration Management Database (CMDB), Knowledge Base and Services Catalog
Run Reports, Configure Service Level Agreements (SLAs) and Perform Instance
Branding and Customization
Integration and Content Management:
Web Services: Direct and Indirect Integration
Transform Map and Scripted Services
Email Integration, Event Registry, Trigger Events etc.
Introduction to CMS
Creation of Sites, Pages and Blocks
Custom Blocks using Scripts
Set-up of Login Rules
Custom Entries and Registry
Integrate Social IT elements
Service Catalog:
Creation of Catalogs
Variables and Sets
Record Produces
Workflow Designing
Service Execution Plans
Catalog UI Policies and Client Scripting Catalogs
Workflows:
Workflow creation using Tables and Fields
Workflow activity tracking
Custom Scripting for Workflow
Advanced Workflow Design and Management
Data Reporting, Cloning and Upgrades:
Basic Data Representation (Charts, Bar Graphs and Pivot Tables)
Scripting of Reports
Gauges and Parameters
Automation of Reports
Cloning and Implementation URLs
Upgrades and Versions
Import Sets:
Managing Data Sources
Multiple Formats and Types of Data
Transform Maps and Scripts
Import Rules and Methods
MID (Discovery) Server Installation:
Installing MID Server, MID Instance
Testing MID Server
Importing of documents in MID server
Azure and AWS integration with Discovery
Advanced ServiceNow Management:
Incident Management (Overview, Practices and Continuous
Services)
Change Management Processes (Planning, Authorization
and Hike)
Change Management Workflow and Continuous service
implementation.
Problem Management Processes (Investigation, Identification
and Resolution)
Configuration Management:
Asset and Configuration Management Basics
CI and Asset Classes, and Categories, Model Assets.
CMDB Plug-ins and Add-ons Classes of CMDB
Mapping of Asset Records
Loading CI into Services
Configuration Item Relationships
Knowledge Management:
Installing MID Server, MID Instance
Testing MID Server
Importing of documents in MID server
Azure and AWS integration with Discovery
SLA, OLA, and SDLC Modules:
Introduction to SLA, OLA, UPC, and SDLC
SLA Frameworks and Guidelines
SLA Workflow
SDLC and UPC configuration
General Methods and Tasks of SLA
Employee Self Service & Service Catalog:
Profile management
Tasks, Schedules and Workflow approval protocols
Service Catalog Introduction
Personal Configuration and Customization
Scripting and Coding:
Basic Scripting
Client Scripting
UI Scripting
Custom Scripting Methods (Jelly Scripting, Glide Scripting)
Business Rules
Metadata Implementation
Scripting of Workflow, Configurations, Scheduled Tasks, and Event Management Configuration of ServiceNow Scripting Tools
Glide Elements (GlideSystem, GlideRecord, GlideAjax, GlideForm, and GlideUser)
Debugging Modules
Other API and Extensions
Practical Implementation Modules:
Creating Custom Apps and Programs using ServiceNow Modules
Fetch Creation and Extension
Application Integration protocols
Custom Software Trials and Assessments
Trainer Profile of ServiceNow
Our Trainers provide complete freedom to the students, to explore the subject and learn based on real-time examples. Our trainers help the candidates in completing their projects and even prepare them for interview questions and answers. Candidates are free to ask any questions at any time.
- More than 5+ Years of Experience.
- Trained more than 500+ students in a year.
- Strong Theoretical & Practical Knowledge.
- Certified Professionals with Higher Grade.
- Expert level Subject Knowledge and fully up-to-date on real-world industry applications.
- Trainers have experienced on multiple real-time projects in their Industries.
- Our Trainers have worked in multinational companies.
ServiceNow Exams & Certification
SevenMentor Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher’s as well as corporate trainees.
Our certification at SevenMentor is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC’s of the world. The certification is only provided after successful completion of our training and practical based projects.
Proficiency After Training
- Learn how to develop logistic Services.
- Learn how to implement real life examples using practical concepts of Cloud.
- Learn how to do application programming including standalone and web.
- Learn how to handle exception while developing application
- Creating application and implementing it
- Work flow on Development Apps for master tricks and tips
- SOA architecture, AOP configuration and SOAP based web services in details
Key Features
Skill Level
Beginner, Intermediate, Advance
Training is provided to college Students, Freshers who have passed out as wells as working candidates who want to upgrade their skills.
Course Duration
90 Hours
Core Java Course will be of 2 months with hands on practicals.
Advanced Java will be of 1 month with real time projects.
Java Framework will be of 1 month with web applications project.
Total Learners
2000+ Learners
We are having 24/7 Support team to clear students’ needs and doubts. And special doubt clearing sessions every week.
Frequently Asked Questions
Batch Schedule
DATE | COURSE | TRAINING TYPE | BATCH | CITY | REGISTER |
---|---|---|---|---|---|
23/12/2024 |
ServiceNow |
Online | Regular Batch (Mon-Sat) | Chandigarh | Book Now |
24/12/2024 |
ServiceNow |
Online | Regular Batch (Mon-Sat) | Chandigarh | Book Now |
28/12/2024 |
ServiceNow |
Online | Weekend Batch (Sat-Sun) | Chandigarh | Book Now |
28/12/2024 |
ServiceNow |
Online | Weekend Batch (Sat-Sun) | Chandigarh | Book Now |
Students Reviews
The trainers are knowledgeable about the topic and have outstanding presentation skills.
- Neeraj Sandhu
One of the best ServiceNow online training providers.
- Amrita gill
This is the best ServiceNow training institute since the instructor is quite helpful.
- Janvi Singh
Course video & Images
Corporate Training
One of the most extensively used programmes in commercial settings is ServiceNow. ServiceNow is the principal management and task distribution platform for many enterprises. As a result, employees acquainted with the ServiceNow execution process are in great demand at a number of these businesses. Several companies have created their own ServiceNow add-ons and resources, resulting in customized training that is tailored to the company's needs. We give our customers rigorous training and adhere to the company's policies and procedures. Corporate ServiceNow Classes in Chandigarh are taught by the most experienced instructors who understand the value of timely and efficient education. We provide ServiceNow on-site coaching, on-the-job training, and e-learning in Chandigarh. This customizable curriculum, combined with the best infrastructure, helps us to achieve our goals. This customizable curriculum, combined with the best infrastructure, enables us to meet our objectives. Thanks to this unique curriculum and the greatest infrastructure, we can provide intensive training to ServiceNow corporate clients. We offer the best prices and services to our partners looking for the best Corporate ServiceNow training in Chandigarh. Please join us at Chandigarh's finest corporate training center for this corporate session to teach your employees.
Our Placement Process
Eligibility Criteria
Placements Training
Interview Q & A
Resume Preparation
Aptitude Test
Mock Interviews
Scheduling Interviews
Job Placement
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